AiviouVape Refund Policy
7-Day Return Policy
At AiviouVape, we offer a 7-day return policy. This means you have 7 days after receiving your item to request a return.
Eligibility for Return
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Initiating a Return
To start a return, please contact us at [email protected]. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back without prior return authorization will not be accepted.
Damages and Issues
Upon receiving your order, please inspect it carefully. If you find the item to be defective, damaged, or incorrect, please contact us immediately so we can address the issue promptly.
Non-Returnable Items
Certain items are non-returnable, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Please reach out to us if you have any questions regarding the return eligibility of a specific item.
Exchanges
For exchanges, the quickest way to get the item you desire is to return the original item. Once the return is accepted, you can proceed to make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason. The item must be in its original condition, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Refunds Process
Upon receiving and inspecting your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed back to your original payment method within 10 business days. Please be aware that it may take additional time for your bank or credit card company to finalize the refund. If more than 15 business days have passed since your return was approved, please contact us at [email protected].
Thank you for choosing AiviouVape. Your satisfaction is our priority.