Frequent Asked Questions
We accept various payment methods, including credit cards, paypal, SEPA, cryptocurrency, and more. You can view the available payment options on the checkout page.
Shipping
Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.
- USA – UPS Express (except Alaska and Hawaii)
- UK – Local DPD Express
- Europe – UPS Express/ DPD Express/ DHL Express
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.
- UAE (Dubai only)
- South Africa
- Vietnam
- West Malaysia(expcet Kalimantan Island)
Shipping Times for Specific Countries:
COUNTRY | SHIPPING METHOD | SHIPPING TIME |
---|---|---|
USA | Local UPS Ground | 10-15 Days |
UK | Local DPD Express | 7-12 Days |
Germany | UPS/DPD/DHL Germany | 8-13 Days |
France | UPS/DPD/DHL Germany | 8-13 Days |
Belgium | UPS/DPD/DHL Germany | 8-13 Days |
Luxembourg | UPS/DPD/DHL Germany | 8-13 Days |
Netherlands | UPS/DPD/DHL Germany | 8-13 Days |
Czech Republic | UPS/DPD/DHL Germany | 8-13 Days |
Poland | UPS/DPD/DHL Germany | 8-13 Days |
Croatia | UPS/DPD/DHL Germany | 8-13 Days |
Slovakia | UPS/DPD/DHL Germany | 8-13 Days |
Slovenia | UPS/DPD/DHL Germany | 8-13 Days |
Finland | UPS/DPD/DHL Germany | 8-13 Days |
Denmark | UPS/DPD/DHL Germany | 8-13 Days |
Sweden | UPS/DPD/DHL Germany | 8-13 Days |
Austria | UPS/DPD/DHL Germany | 8-13 Days |
Italy | UPS/DPD/DHL Germany | 8-13 Days |
Hungary | UPS/DPD/DHL Germany | 8-13 Days |
Lithuania | UPS/DPD/DHL Germany | 8-13 Days |
Estonia | UPS/DPD/DHL Germany | 8-13 Days |
Latvia | UPS/DPD/DHL Germany | 8-13 Days |
Greece | UPS/DPD/DHL Germany | 8-13 Days |
Ireland | UPS/DPD/DHL Germany | 8-13 Days |
Portugal | UPS/DPD/DHL Germany | 8-13 Days |
Spain | UPS/DPD/DHL Germany | 8-13 Days |
UAE (Dubai) | Dubai dedicated line | 12-18 Days |
South Africa | South Africa dedicated line | 15-25 Days |
Vietnam | Vietnam dedicated line | 3-5 Days |
West Malaysia | Malaysia dedicated line | 4-8 Days |
Other countries
Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.
Your customs may require you to provide business license too. (if any)
Security
Returns
We have a 15-day return policy, allowing you to request a return within 15 days after receiving your item.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, contact us at [email protected]. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted.
Feel free to reach out to us at [email protected] for any questions related to returns.