Frequent Asked Questions
We accept various payment methods, including credit cards, paypal, SEPA, cryptocurrency, and more. You can view the available payment options on the checkout page.
Shipping
Countries that we can ship with DDP (Droits de douane payés) Méthode, il ne vous demande pas de faire le dédouanement et il n'y a pas de droits de douane pour vous.
- États-Unis - UPS Express (sauf Alaska et Hawaï)
- UK - Local DPD Express
- Europe - UPS Express/ DPD Express/ DHL Express
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.
- UAE (Dubai only)
- Afrique du Sud
- Vietnam
- West Malaysia(expcet Kalimantan Island)
Délais d'expédition pour certains pays :
PAYS | MÉTHODE D'EXPÉDITION | DÉLAI D'EXPÉDITION |
---|---|---|
ÉTATS-UNIS | Local UPS Ground | 10-15 jours |
ROYAUME-UNI | Local DPD Express | 7-12 jours |
Allemagne | UPS/DPD/DHL Allemagne | 8-13 jours |
France | UPS/DPD/DHL Allemagne | 8-13 jours |
Belgique | UPS/DPD/DHL Allemagne | 8-13 jours |
Luxembourg | UPS/DPD/DHL Allemagne | 8-13 jours |
Pays-Bas | UPS/DPD/DHL Allemagne | 8-13 jours |
République tchèque | UPS/DPD/DHL Allemagne | 8-13 jours |
Pologne | UPS/DPD/DHL Allemagne | 8-13 jours |
Croatie | UPS/DPD/DHL Allemagne | 8-13 jours |
Slovaquie | UPS/DPD/DHL Allemagne | 8-13 jours |
Slovénie | UPS/DPD/DHL Allemagne | 8-13 jours |
Finlande | UPS/DPD/DHL Allemagne | 8-13 jours |
Danemark | UPS/DPD/DHL Allemagne | 8-13 jours |
Suède | UPS/DPD/DHL Allemagne | 8-13 jours |
Autriche | UPS/DPD/DHL Allemagne | 8-13 jours |
Italie | UPS/DPD/DHL Allemagne | 8-13 jours |
Hongrie | UPS/DPD/DHL Allemagne | 8-13 jours |
Lituanie | UPS/DPD/DHL Allemagne | 8-13 jours |
Estonie | UPS/DPD/DHL Allemagne | 8-13 jours |
Lettonie | UPS/DPD/DHL Allemagne | 8-13 jours |
Grèce | UPS/DPD/DHL Allemagne | 8-13 jours |
Irlande | UPS/DPD/DHL Allemagne | 8-13 jours |
Portugal | UPS/DPD/DHL Allemagne | 8-13 jours |
Espagne | UPS/DPD/DHL Allemagne | 8-13 jours |
EAU (Dubaï) | Ligne spécialisée de Dubaï | 12-18 jours |
Afrique du Sud | Ligne dédiée à l'Afrique du Sud | 15-25 jours |
Vietnam | Ligne dédiée au Vietnam | 3-5 jours |
Malaisie occidentale | Ligne spécialisée en Malaisie | 4-8 jours |
Other countries
Except these countries list above, you need to do customs clearance et pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.
Your customs may require you to provide business license too. (if any)
Security
Returns
We have a 15-day return policy, allowing you to request a return within 15 days after receiving your item.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, contact us at [email protected]. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted.
Feel free to reach out to us at [email protected] for any questions related to returns.