Frequent Asked Questions
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Shipping
Countries that we can ship with DDP (Direitos de entrega pagos) Método, não exige o desalfandegamento e não lhe são cobrados direitos.
- EUA - UPS Express (exceto Alasca e Havai)
- Reino Unido - Local DPD Express
- Europa - UPS Express/ DPD Express/ DHL Express
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.
- UAE (Dubai only)
- África do Sul
- Vietname
- West Malaysia(expcet Kalimantan Island)
Tempos de envio para países específicos:
PAÍS | MÉTODO DE ENVIO | TEMPO DE ENVIO |
---|---|---|
EUA | Local UPS Ground | 10-15 dias |
REINO UNIDO | Local DPD Express | 7-12 dias |
Alemanha | UPS/DPD/DHL Alemanha | 8-13 dias |
França | UPS/DPD/DHL Alemanha | 8-13 dias |
Bélgica | UPS/DPD/DHL Alemanha | 8-13 dias |
Luxemburgo | UPS/DPD/DHL Alemanha | 8-13 dias |
Países Baixos | UPS/DPD/DHL Alemanha | 8-13 dias |
República Checa | UPS/DPD/DHL Alemanha | 8-13 dias |
Polónia | UPS/DPD/DHL Alemanha | 8-13 dias |
Croácia | UPS/DPD/DHL Alemanha | 8-13 dias |
Eslováquia | UPS/DPD/DHL Alemanha | 8-13 dias |
Eslovénia | UPS/DPD/DHL Alemanha | 8-13 dias |
Finlândia | UPS/DPD/DHL Alemanha | 8-13 dias |
Dinamarca | UPS/DPD/DHL Alemanha | 8-13 dias |
Suécia | UPS/DPD/DHL Alemanha | 8-13 dias |
Áustria | UPS/DPD/DHL Alemanha | 8-13 dias |
Itália | UPS/DPD/DHL Alemanha | 8-13 dias |
Hungria | UPS/DPD/DHL Alemanha | 8-13 dias |
Lituânia | UPS/DPD/DHL Alemanha | 8-13 dias |
Estónia | UPS/DPD/DHL Alemanha | 8-13 dias |
Letónia | UPS/DPD/DHL Alemanha | 8-13 dias |
Grécia | UPS/DPD/DHL Alemanha | 8-13 dias |
Irlanda | UPS/DPD/DHL Alemanha | 8-13 dias |
Portugal | UPS/DPD/DHL Alemanha | 8-13 dias |
Espanha | UPS/DPD/DHL Alemanha | 8-13 dias |
Emirados Árabes Unidos (Dubai) | Linha dedicada ao Dubai | 12-18 dias |
África do Sul | Linha dedicada à África do Sul | 15-25 dias |
Vietname | Linha dedicada ao Vietname | 3-5 dias |
Malásia Ocidental | Malásia linha dedicada | 4-8 dias |
Other countries
Except these countries list above, you need to do customs clearance e pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.
Your customs may require you to provide business license too. (if any)
Segurança
Returns
We have a 15-day return policy, allowing you to request a return within 15 days after receiving your item.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, contact us at [email protected]. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted.
Feel free to reach out to us at [email protected] for any questions related to returns.