{"id":9090,"date":"2024-08-21T10:29:18","date_gmt":"2024-08-21T10:29:18","guid":{"rendered":"https:\/\/aiviouvapes.com\/?page_id=9090"},"modified":"2024-12-02T19:43:21","modified_gmt":"2024-12-02T11:43:21","slug":"faqs","status":"publish","type":"page","link":"https:\/\/aiviouvapes.com\/pt\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Perguntas frequentes<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\t<div id=\"text-1146030810\" class=\"text\">\n\t\t\n<h3 class=\"accordion_title\">Pagamento<\/h3>\n\t\t\n<style>\n#text-1146030810 {\n  font-size: 1.3rem;\n  line-height: 0.75;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\t<div id=\"accordion-34810876\" class=\"accordion-item\">\n\t\t<a id=\"accordion-34810876-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-payment-methods-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-34810876-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quais s\u00e3o os m\u00e9todos de pagamento aceites?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-34810876-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-34810876-label\">\n\t\t\t\n<p>Aceitamos v\u00e1rios m\u00e9todos de pagamento, incluindo cart\u00f5es de cr\u00e9dito, PayPal, SEPA, criptomoeda, entre outros. Pode ver as op\u00e7\u00f5es de pagamento dispon\u00edveis na p\u00e1gina de finaliza\u00e7\u00e3o da compra.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2591420839\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2591420839-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-was-my-payment-declined?\" aria-expanded=\"false\" aria-controls=\"accordion-2591420839-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Porque \u00e9 que o meu pagamento foi recusado?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2591420839-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2591420839-label\">\n\t\t\t\n<div>\n<div>Os pagamentos podem ser recusados por v\u00e1rios motivos, tais como informa\u00e7\u00f5es incorrectas do cart\u00e3o de cr\u00e9dito, fundos insuficientes ou problemas com o fornecedor do pagamento. Certifique-se de que as informa\u00e7\u00f5es de pagamento fornecidas s\u00e3o exactas ou contacte o seu fornecedor de servi\u00e7os de pagamento para resolver o problema.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2518536796\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2518536796-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-obtain-an-invoice?\" aria-expanded=\"false\" aria-controls=\"accordion-2518536796-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como posso obter uma fatura?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2518536796-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2518536796-label\">\n\t\t\t\n<div>\n<div>Pode solicitar uma fatura durante o checkout e n\u00f3s envi\u00e1-la-emos por correio eletr\u00f3nico.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2378918752\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2378918752-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-cash-on-delivery-(cod)-payment-option?\" aria-expanded=\"false\" aria-controls=\"accordion-2378918752-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Oferecem a op\u00e7\u00e3o de pagamento contra-reembolso (COD)?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2378918752-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2378918752-label\">\n\t\t\t\n<div>\n<div>N\u00e3o oferecemos pagamento contra entrega. \u00c9 necess\u00e1rio utilizar os m\u00e9todos de pagamento em linha ao efetuar uma encomenda.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3328446386\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3328446386-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-there-an-option-to-enter-a-discount-code-or-gift-card?\" aria-expanded=\"false\" aria-controls=\"accordion-3328446386-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Existe uma op\u00e7\u00e3o para introduzir um c\u00f3digo de desconto ou um cart\u00e3o de oferta?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3328446386-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3328446386-label\">\n\t\t\t\n<div>\n<div>Sim, se tiver um c\u00f3digo de desconto ou um cart\u00e3o de oferta, pode introduzir as informa\u00e7\u00f5es relevantes na p\u00e1gina de pagamento para beneficiar de descontos.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1784921076\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1784921076-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-payment-secure?\" aria-expanded=\"false\" aria-controls=\"accordion-1784921076-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O pagamento \u00e9 seguro?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1784921076-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1784921076-label\">\n\t\t\t\n<div>\n<div>Tomamos v\u00e1rias medidas para garantir a seguran\u00e7a dos pagamentos, incluindo tecnologia de encripta\u00e7\u00e3o e processamento de pagamentos em conformidade com as normas PCI.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3741485106\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3741485106-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-receive-an-order-confirmation-after-making-a-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-3741485106-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como \u00e9 que posso receber uma confirma\u00e7\u00e3o da encomenda depois de efetuar um pagamento?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3741485106-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3741485106-label\">\n\t\t\t\n<div>\n<div>Receber\u00e1 uma mensagem de correio eletr\u00f3nico de confirma\u00e7\u00e3o da encomenda imediatamente ap\u00f3s um pagamento bem sucedido, com informa\u00e7\u00f5es pormenorizadas sobre a encomenda.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2666612652\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2666612652-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-request-a-refund?\" aria-expanded=\"false\" aria-controls=\"accordion-2666612652-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como \u00e9 que posso pedir um reembolso?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2666612652-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2666612652-label\">\n\t\t\t\n<div>\n<div>Se necessitar de um reembolso, contacte a nossa equipa de apoio ao cliente, fornecendo os detalhes da encomenda. Ajud\u00e1-lo-emos a processar os pedidos de reembolso de acordo com a nossa pol\u00edtica de reembolso.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3550951166\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3550951166-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-view-my-order-history-after-making-a-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-3550951166-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como posso ver o meu hist\u00f3rico de encomendas depois de efetuar um pagamento?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3550951166-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3550951166-label\">\n\t\t\t\n<div>\n<div>Inicie sess\u00e3o na sua conta e aceda \u00e0 p\u00e1gina \"A minha conta\". Na sec\u00e7\u00e3o do hist\u00f3rico de encomendas, pode ver as informa\u00e7\u00f5es de pagamento e o estado das encomendas anteriores.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t<div id=\"text-1755594565\" class=\"text\">\n\t\t\n<h3 class=\"accordion_title\">Expedi\u00e7\u00e3o<\/h3>\n\t\t\n<style>\n#text-1755594565 {\n  font-size: 1.3rem;\n  line-height: 0.75;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\t<div id=\"accordion-2800540929\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2800540929-label\" class=\"accordion-title plain\" href=\"#accordion-item-what&#039;s-the-shipping-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-2800540929-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Qual \u00e9 a pol\u00edtica de envio?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2800540929-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2800540929-label\">\n\t\t\t\n<p>Pa\u00edses para os quais podemos enviar\u00a0<strong>DDP<\/strong>\u00a0(<strong>Direitos de entrega pagos<\/strong>) M\u00e9todo, n\u00e3o exige o desalfandegamento e n\u00e3o lhe s\u00e3o cobrados direitos.<\/p>\n<ul>\n<li>EUA - UPS Express (exceto Alasca e Havai)<\/li>\n<li>Reino Unido - Local DPD Express<\/li>\n<li>Europa - UPS Express\/ DPD Express\/ DHL Express<\/li>\n<\/ul>\n<p>Listas de pa\u00edses do m\u00e9todo Europa DDP: Alemanha, B\u00e9lgica, Luxemburgo, Pa\u00edses Baixos, Rep\u00fablica Checa, Pol\u00f3nia, Cro\u00e1cia, Eslov\u00e1quia, Eslov\u00e9nia, Finl\u00e2ndia, Su\u00e9cia, \u00c1ustria, Fran\u00e7a, It\u00e1lia, Hungria, Bulg\u00e1ria, Litu\u00e2nia, Est\u00f3nia, Let\u00f3nia, Gr\u00e9cia, Irlanda, Portugal, Espanha.<\/p>\n<p>Os envios para pa\u00edses europeus, com exce\u00e7\u00e3o do Reino Unido, ser\u00e3o desalfandegados na Alemanha e enviados para outros pa\u00edses europeus a partir da Alemanha.<\/p>\n<ul>\n<li>Emirados \u00c1rabes Unidos (apenas Dubai)<\/li>\n<li>\u00c1frica do Sul<\/li>\n<li>Vietname<\/li>\n<li>Mal\u00e1sia Ocidental (exceto Ilha de Kalimantan)<\/li>\n<\/ul>\n<figure class=\"wp-block-table\"><strong>Tempos de envio para pa\u00edses espec\u00edficos:<\/strong><\/p>\n<table>\n<thead>\n<tr>\n<th>PA\u00cdS<\/th>\n<th>M\u00c9TODO DE ENVIO<\/th>\n<th>TEMPO DE ENVIO<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>EUA<\/td>\n<td>Local UPS Ground<\/td>\n<td>10-15 dias<\/td>\n<\/tr>\n<tr>\n<td>REINO UNIDO<\/td>\n<td>Local DPD Express<\/td>\n<td>7-12 dias<\/td>\n<\/tr>\n<tr>\n<td>Alemanha<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>Fran\u00e7a<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>B\u00e9lgica<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>Luxemburgo<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>Pa\u00edses Baixos<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>Rep\u00fablica Checa<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>Pol\u00f3nia<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>Cro\u00e1cia<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>Eslov\u00e1quia<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>Eslov\u00e9nia<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>Finl\u00e2ndia<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>Dinamarca<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>Su\u00e9cia<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>\u00c1ustria<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>It\u00e1lia<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>Hungria<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>Litu\u00e2nia<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>Est\u00f3nia<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>Let\u00f3nia<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>Gr\u00e9cia<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>Irlanda<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>Portugal<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>Espanha<\/td>\n<td>UPS\/DPD\/DHL Alemanha<\/td>\n<td>8-13 dias<\/td>\n<\/tr>\n<tr>\n<td>Emirados \u00c1rabes Unidos (Dubai)<\/td>\n<td>Linha dedicada ao Dubai<\/td>\n<td>12-18 dias<\/td>\n<\/tr>\n<tr>\n<td>\u00c1frica do Sul<\/td>\n<td>Linha dedicada \u00e0 \u00c1frica do Sul<\/td>\n<td>15-25 dias<\/td>\n<\/tr>\n<tr>\n<td>Vietname<\/td>\n<td>Linha dedicada ao Vietname<\/td>\n<td>3-5 dias<\/td>\n<\/tr>\n<tr>\n<td>Mal\u00e1sia Ocidental<\/td>\n<td>Mal\u00e1sia linha dedicada<\/td>\n<td>4-8 dias<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<p>Outros pa\u00edses<br \/>\nPara al\u00e9m dos pa\u00edses acima enumerados, \u00e9 necess\u00e1rio\u00a0<strong>efetuar o desalfandegamento<\/strong>\u00a0e\u00a0<strong>pagar direitos aduaneiros<\/strong>\u00a0quando a encomenda chegar \u00e0 alf\u00e2ndega, em rela\u00e7\u00e3o ao montante do imposto a pagar, consulte a alf\u00e2ndega local para obter mais informa\u00e7\u00f5es.<\/p>\n<p>A alf\u00e2ndega pode exigir-lhe que forne\u00e7a\u00a0<strong>licen\u00e7a comercial<\/strong>\u00a0tamb\u00e9m. (se houver)<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-220414408\" class=\"accordion-item\">\n\t\t<a id=\"accordion-220414408-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-are-shipping-costs-calculated?\" aria-expanded=\"false\" aria-controls=\"accordion-220414408-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como s\u00e3o calculados os custos de envio?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-220414408-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-220414408-label\">\n\t\t\t\n<div>\n<div>Os custos de envio s\u00e3o normalmente calculados com base no peso dos artigos, no destino do envio e no m\u00e9todo de envio selecionado. Pode ver o custo de envio durante o checkout.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3756537526\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3756537526-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-if-my-package-is-lost-or-delayed?\" aria-expanded=\"false\" aria-controls=\"accordion-3756537526-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O que devo fazer se a minha encomenda se perder ou estiver atrasada?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3756537526-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3756537526-label\">\n\t\t\t\n<div>\n<div>Se a sua encomenda se perder ou sofrer um atraso significativo, contacte a nossa equipa de apoio ao cliente. Iremos investigar e ajudar a resolver o problema.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1251410435\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1251410435-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-track-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1251410435-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como posso seguir a minha encomenda?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1251410435-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1251410435-label\">\n\t\t\t\n<div>\n<div>Pode acompanhar a sua encomenda iniciando sess\u00e3o na sua conta e acedendo \u00e0 sec\u00e7\u00e3o \"Hist\u00f3rico de encomendas\". Tamb\u00e9m enviamos informa\u00e7\u00f5es de seguimento da encomenda por correio eletr\u00f3nico.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3420044829\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3420044829-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-need-to-pay-customs-duties?\" aria-expanded=\"false\" aria-controls=\"accordion-3420044829-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Tenho de pagar direitos aduaneiros?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3420044829-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3420044829-label\">\n\t\t\t\n<div>\n<div>Por enquanto, n\u00e3o \u00e9 obrigat\u00f3rio, exceto no Canad\u00e1 e na Dinamarca.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2503289072\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2503289072-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-estimated-shipping-time?\" aria-expanded=\"false\" aria-controls=\"accordion-2503289072-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Qual \u00e9 o tempo estimado de envio?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2503289072-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2503289072-label\">\n\t\t\t\n<div>\n<div>Dependendo do produto, o tempo de armazenamento \u00e9 de 1-5 dias e o tempo de envio \u00e9 de 7-15 dias.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t<div id=\"text-3138965023\" class=\"text\">\n\t\t\n<div>\n<h3>Seguran\u00e7a<\/h3>\n<\/div>\n\t\t\n<style>\n#text-3138965023 {\n  font-size: 1.3rem;\n  line-height: 0.75;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\t<div id=\"accordion-2878621512\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2878621512-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-is-website-security-ensured?\" aria-expanded=\"false\" aria-controls=\"accordion-2878621512-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como \u00e9 garantida a seguran\u00e7a do s\u00edtio Web?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2878621512-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2878621512-label\">\n\t\t\t\n<div>\n<div>Utilizamos v\u00e1rias camadas de medidas de seguran\u00e7a para proteger os seus dados e transac\u00e7\u00f5es, incluindo encripta\u00e7\u00e3o de dados, firewalls e auditorias de seguran\u00e7a regulares.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-145353724\" class=\"accordion-item\">\n\t\t<a id=\"accordion-145353724-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-is-my-personal-information-safeguarded?\" aria-expanded=\"false\" aria-controls=\"accordion-145353724-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como \u00e9 que as minhas informa\u00e7\u00f5es pessoais s\u00e3o protegidas?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-145353724-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-145353724-label\">\n\t\t\t\n<div>\n<div>Cumprimos rigorosamente a nossa pol\u00edtica de privacidade e n\u00e3o vendemos nem partilhamos as suas informa\u00e7\u00f5es pessoais. As suas informa\u00e7\u00f5es s\u00e3o utilizadas exclusivamente para o processamento de encomendas e para prestar apoio ao cliente.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3957744944\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3957744944-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-payment-information-secure?\" aria-expanded=\"false\" aria-controls=\"accordion-3957744944-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>As informa\u00e7\u00f5es de pagamento s\u00e3o seguras?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3957744944-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3957744944-label\">\n\t\t\t\n<div>\n<div>Utilizamos um sistema de processamento de pagamentos seguro que cumpre as normas PCI para garantir a seguran\u00e7a das suas informa\u00e7\u00f5es de pagamento.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3961182966\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3961182966-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-create-a-strong-password?\" aria-expanded=\"false\" aria-controls=\"accordion-3961182966-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como posso criar uma palavra-passe forte?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3961182966-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3961182966-label\">\n\t\t\t\n<div>\n<div>A cria\u00e7\u00e3o de uma palavra-passe forte implica a utiliza\u00e7\u00e3o de uma combina\u00e7\u00e3o de letras, n\u00fameros e caracteres especiais, evitando informa\u00e7\u00f5es facilmente adivinh\u00e1veis, como datas de nascimento. Alterar a sua palavra-passe regularmente tamb\u00e9m \u00e9 uma forma de aumentar a seguran\u00e7a.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-525792104\" class=\"accordion-item\">\n\t\t<a id=\"accordion-525792104-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-verify-the-authenticity-of-the-website?\" aria-expanded=\"false\" aria-controls=\"accordion-525792104-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como posso verificar a autenticidade do s\u00edtio Web?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-525792104-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-525792104-label\">\n\t\t\t\n<div>\n<div>Verifique o URL do s\u00edtio Web para garantir que corresponde ao s\u00edtio Web oficial. Al\u00e9m disso, procure o certificado SSL, que deve indicar que o s\u00edtio \u00e9 seguro.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-397302131\" class=\"accordion-item\">\n\t\t<a id=\"accordion-397302131-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-report-suspicious-activity?\" aria-expanded=\"false\" aria-controls=\"accordion-397302131-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como posso comunicar uma atividade suspeita?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-397302131-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-397302131-label\">\n\t\t\t\n<div>\n<div>Se encontrar alguma atividade suspeita ou problemas de seguran\u00e7a, contacte imediatamente o nosso servi\u00e7o de apoio ao cliente. Iremos investigar e tomar as medidas necess\u00e1rias.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-458038665\" class=\"accordion-item\">\n\t\t<a id=\"accordion-458038665-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-there-anti-phishing-measures-in-place?\" aria-expanded=\"false\" aria-controls=\"accordion-458038665-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Existem medidas anti-phishing em vigor?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-458038665-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-458038665-label\">\n\t\t\t\n<div>\n<div>Sim, implement\u00e1mos medidas anti-phishing para ajudar a evitar actividades fraudulentas em s\u00edtios Web e e-mails maliciosos.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t<div id=\"text-3409121225\" class=\"text\">\n\t\t\n<div>\n<h3>Devolu\u00e7\u00f5es<\/h3>\n<\/div>\n\t\t\n<style>\n#text-3409121225 {\n  font-size: 1.3rem;\n  line-height: 0.75;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\t<div id=\"accordion-1999163274\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1999163274-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-would-like-to-change-my-ordered-items.-what-should-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-1999163274-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Gostaria de alterar os artigos encomendados. O que \u00e9 que devo fazer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1999163274-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1999163274-label\">\n\t\t\t\n<div>\n<div>Pode alterar a sua encomenda at\u00e9 \u00e0s 23:00 horas (PDT -7 GMT) do mesmo dia em que a encomenda foi efectuada. Para solicitar altera\u00e7\u00f5es, contacte-nos atrav\u00e9s do endere\u00e7o support@aiviouvapes.com.<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2546055496\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2546055496-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-return-a-product?\" aria-expanded=\"false\" aria-controls=\"accordion-2546055496-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como \u00e9 que devolvo um produto?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2546055496-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2546055496-label\">\n\t\t\t\n<p>Temos uma pol\u00edtica de devolu\u00e7\u00e3o de 15 dias, que permite solicitar uma devolu\u00e7\u00e3o no prazo de 15 dias ap\u00f3s a rece\u00e7\u00e3o do artigo.<\/p>\n<p>Para ser eleg\u00edvel para uma devolu\u00e7\u00e3o, o artigo deve estar nas mesmas condi\u00e7\u00f5es em que o recebeu, sem ter sido usado ou usado, com etiquetas e na sua embalagem original. Tamb\u00e9m \u00e9 necess\u00e1rio o recibo ou o comprovativo de compra.<\/p>\n<p>Para iniciar uma devolu\u00e7\u00e3o, contacte-nos atrav\u00e9s do endere\u00e7o support@aiviouvapes.com. Se a sua devolu\u00e7\u00e3o for aceite, fornecer-lhe-emos uma etiqueta de devolu\u00e7\u00e3o e instru\u00e7\u00f5es sobre como e para onde enviar a sua encomenda. Os artigos que nos forem devolvidos sem pedido pr\u00e9vio de devolu\u00e7\u00e3o n\u00e3o ser\u00e3o aceites.<\/p>\n<p>N\u00e3o hesite em contactar-nos atrav\u00e9s do endere\u00e7o support@aiviouvapes.com para quaisquer quest\u00f5es relacionadas com devolu\u00e7\u00f5es.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"row align-middle\"  id=\"row-1384347705\">\n\n\t<div id=\"col-859969139\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<a href=\"https:\/\/aiviouvapes.com\/pt\/shop\/\" class=\"button primary is-shade is-larger box-shadow-4 box-shadow-5-hover\" style=\"border-radius:10px;\">\n\t\t<span>Compre agora<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-859969139 > .col-inner {\n  padding: 20px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9090","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/aiviouvapes.com\/pt\/wp-json\/wp\/v2\/pages\/9090","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aiviouvapes.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aiviouvapes.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aiviouvapes.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aiviouvapes.com\/pt\/wp-json\/wp\/v2\/comments?post=9090"}],"version-history":[{"count":0,"href":"https:\/\/aiviouvapes.com\/pt\/wp-json\/wp\/v2\/pages\/9090\/revisions"}],"wp:attachment":[{"href":"https:\/\/aiviouvapes.com\/pt\/wp-json\/wp\/v2\/media?parent=9090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}